Shipping Policy
Last Updated: July 14, 2026
We want you to enjoy your premium room fresheners and essential oil blends as soon as possible. This policy explains how we ship, when you can expect delivery, how we handle tracking, and what happens in case of shipping damage or delays.
1. Delivery Timeline
Most orders are processed within 24–48 hours of receipt. Standard shipping delivery times are as follows:
Metro Cities
Usually delivered within 2–3 business days (e.g. Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata).
Rest of India & Remote Areas
Delivered within 5–7 business days. Remote or northeast regions may occasionally take up to 7–9 working days.
2. Free Shipping
All orders (Credit/Debit Card, UPI, Net Banking) within India qualify for free standard shipping. The price you see on our product page is the final price — there are no hidden checkout fees.
3. Possible Delays
While we work closely with logistics partners to ensure prompt delivery, shipments may occasionally experience transit delays due to factors outside our direct control, including:
- National/regional public holidays or peak festival seasons (e.g. Diwali, Holi).
- Extreme weather conditions (heavy rains, floods, blockages).
- Temporary regional operational disruptions at the courier hub.
- Unexpected route closures or transportation strikes.
In case of major delays, our team will keep you informed via email or WhatsApp messages.
4. Tracking Information
As soon as your shipment leaves our warehouse in Ahmedabad, we will email and WhatsApp you a direct tracking link. This allows you to check your package status and the estimated delivery date in real-time.
5. Courier Partners
We partner with India's leading logistics companies to guarantee reliable delivery:
Note: If your delivery pincode is remote or unserviceable by our primary courier (Delhivery), our dispatch system automatically selects an alternate courier partner to avoid delivery failures.
6. Product Check at Delivery
We strongly advise you to inspect the external shipping package upon receipt. If the box appears heavily crushed, torn, wet, leaking, or tampered with, please take clear photos or videos before opening it and contact us immediately.
7. Replacement for Damages
Damages reported on the same day of delivery are eligible for a free replacement. We will arrange a reverse pickup of the damaged product and dispatch a fresh replacement within 7–9 business days.
Please note: We cannot cover accidental drops, breaks, or usage-related damages that occur after the package has been successfully delivered and accepted in good condition.